Frequently Asked Questions

Q: How does Barcode Check-in work?

A: Your members choose any barcode they currently have (on their keychain or in their wallet) and scan it into their profile. The system will remember that barcode for future check-ins.

Q: How will using a barcode make my check-in faster?   

A: After setting it up, your congregants scan their barcode and their profile pops up.  No more typing in their name or phone number.

Q: How do people set up their barcodes?

A: After bringing up their profile at Check-in, members will see an “Manage Barcodes” option in the upper right corner of the screen.  Click that option, click “add” and the member is prompted to scan their unique barcode under the scanner. This barcode will then be attached to their member profile.

Q: Where do people get a barcode?  Does our church issue the barcode?  

A: Users select any barcode they currently carry – there are usually several on their keychain, like a grocery or drug store card.  Any of these will work.

Q: What if the user forgets his or her card, or a spouse comes in alone?

A: No problem.  They can still enter their name or the last four digits of their phone number, depending on how you have set up your check-in access.

Q: Can two people use the same barcode?

A: No.  Each person needs a unique barcode that is not shared with any other family member.  

Q: Is Barcode Check-in the same as Smart Check-in?     

A: No, but they work together to speed up your check-in.  The barcode is scanned to access their profile instantly.  Smart Check-in runs behind the scenes to prompt the congregant in their selection by showing their most common selections so they don’t have to search the dropdown menu every time.  However, the drop down menu is always available if they want to select a different option.

Q: What are the benefits to using Barcode Check-in?

A: It makes check-in faster so people are more likely to use it.  The more people use check-in, the more accurate your records are, and you can see which activities and times are more popular and plan your resources more effectively.