Check out our Launch resources!
Find all our help & getting started resources here at Launch! It's a good bet your solution can be found here.
Contribution Statement Success!
How-To & FAQ's for your annual Giving Statements. See our Giving Statement Success Tips!
The early bird gets the worm.
Hate waiting in line? Get in touch with us first thing! Our phone and email queues are lightest before 11AM Eastern.
Share the big picture
Before providing details on a specific question or issue, take 30 seconds and let us know your high level goals.
Ex: You may be using "Report A" when "Report B" is a wholly better solution. When we know the need, we can get you to the best option quickly.
Get Personalized Support!
Our phone support is intended for brief (~15 minutes or less) "How-To" type questions or issue resolution (bugs/errors).
While we'd love to spend as much time as possible with everyone, we offer FREE Question & Answer Sessions every Tuesday, Wednesday, and Thursday! Join our software experts in a screen-share environment!
Is something missing in our Help?
Let us know on your call or email! We want to ensure our public help provides solutions as clearly as possible.
(Find our ChMS help here).
Last, thanks for your patience!
January & February are our busiest months of the year. Email responses & hold times make be a little longer than usual. We appreciate your patience in advance as we work to serve all our church partners effectively.