After Hours Emergency?


Having an emergency outside business hours? We're here to help! 


If your issue meets criteria below, please submit an emergency ticket
at the bottom of this page. 

(For urgent issues within regular business hours (M-Th 8:30AM - 5PM CST | Friday: 9am-5pm CST), please call our team).

  • Check-In is Non-Functional

    Check-in is an important part of our software. If you've already setup and used Check-In before but now see that something isn't working as it should, please continue to the Emergency Support Form. 


    If you're having trouble setting up Check-In for the first time, please review our Check-in trouble shooting tips below:

    1. Check-In Printing Troubleshooting Help

    2. Label Based Check-in Setup

    3. Check-in Setup (Video)

  • Performance issues

    If your database is running unusually slow or you're unable to access certain pages (i.e. By Individual giving report) we want to help! Please submit the Emergency Support Form below and provide details such as:

    • Which pages are you having trouble accessing?
    • If Search related, how long are searches taking and which search tool are you using? (Simple, Advanced, Header, etc.)
    • Error message details. If you're receiving an error message, please include the specifics as to what error message you're seeing.

  • Mass Contact is non-functional

    Mass Contact is an essential tool for church staff. If you're seeing issues with Mass Contact please submit the form below and be prepared to provide the following details:

    • Which Mass Contact method(s) are you having trouble with? (Email, SMS or Voice)
    • If email, please provide 2-3 specific email addresses where you're seeing issues. It will also be helpful to know if there are specific domains (i.e. yahoo.com, gmail.com, comcast.net, etc.) that you've noticed are not receiving mass emails.

  • Database OR Giving is completely Down

    Obviously, this is a critical emergency. Please proceed to the form below and we'll investigate promptly!