Frequently Asked Questions

Q: How can I get more mobile app users to use mobile check-in?

A: Put a reminder in your bulletin to download the app and use mobile check-in to bypass check-in lines.  Or, place our “How to use Mobile Check-in” tutorial on your website where you promote the mobile app and the download link. Some churches have put a simple “Skip the lines” flyer at their check-in stations that includes a link and instructions.

Q: What set-up do we need to do for mobile check-in?

A: Just set the needed stations, install the app on your phone, and you’re ready to log in as your own user. If you haven’t had members accessing their own information before, you could try out with a few staff members or parent volunteers to see how easy it is.

Q: How close do our members need to be before they can check-in?

A: That’s up to you.  You can set any distance from the church (or specific station) by 1/10th of a mile.  We suggest that you set it for a mile or less so that you don’t have a stack of name badges piling up before people arrive.

Q: Can users choose the station their labels will print to?

A: You control the stations that show as available for printing mobile check-in labels.  This can be any stations you want, as long as they have a connected printer. Mobile label printing does not function on iPad (iOS) stations connected to an air printer or bluetooth.

Q: What do people need to use mobile check-in?

A: Besides the mobile app loaded into their iPhone, they only need the ability to use Wi-Fi or cellular data.  When not connected to wifi, mobile check-in does use some data from the user’s phone plan.